After District 308’s switch from Tyler to PowerSchool as a student information system for attendance and grades, parents and students have been reporting seemingly unending struggle with the service.
Although many issues have been resolved, students have reported being unable to log in, parents have voiced missing information necessary to create an account, and some accounts have been deleted.
The PowerSchool help desk has helped to facilitate these resolutions, but students indicate remaining issues yet to be resolved. These problems are being solved in waves, with more priority on common issues, and rare or specific issues still being worked on.
In an attempt to resolve their issues, PowerSchool users are to call help centers from both the school and PowerSchool, sometimes being rerouted to another help resource that may not answer their question. Others even open support tickets that are closed with little to no explanation.
The main reason there are problems remaining for users is that there is no centralized help resource containing all of the possible solutions and help centers.
“For anyone with PowerSchool issues, it is recommended you call the help desk or put in a help ticket,” says OHS Technology Specialist Robert Shaw. According to Shaw, there is only so much that our school’s tech department can do, because several of the issues can only be solved by the PowerSchool team.
Shaw provided various other resources that users can go to if they still have any issues with PowerSchool:
For Parents:
- Parents still having trouble logging into PowerSchool or accessing student information can fill out this form.
- Parents can also submit a help ticket through this link, which should provide a quick response.
- For further issues, parents can call 630-636-4357 between 7 a.m. and 3 p.m.
For Students:
- Students can go to the tech hub in the LRC for any issues or questions regarding PowerSchool.
- Students can also submit a help ticket at https://sd308.incidentiq.com/ using their school email and password to log in.
For Staff
- Staff can call the help desk at 630-636-4357 between 7 a.m. and 3 p.m.
- Staff can also submit a ticket at https://sd308.incidentiq.com/, using their district login credentials.
My name is Austin Lamb and I am a senior at Oswego High School. This is my third year with 42Fifty, and I can't wait to get back into writing and reviewing. I greatly enjoy playing and listening to music, as well as writing. I've always been interested in writing, especially about things that can be critiqued and looked at subjectively. I play the guitar in a band with my friends and primarily listen to metal music but enjoy and appreciate all genres. I hope that my editing abilities, writing knowledge, and leadership skills will pay off for the publications.
Great job getting important resources out there for staff, students, and parents, EIC!
So helpful and informative, great work!
Thanks, Austin. I need to call that Parent help number! I log in many times a day as a teacher, but my parent login has not been working. I hope my son is keeping up with his classwork since I cannot check! 🙂
The power school transition was rough, but will be worth it later.
[…] the extent of the problems PowerSchool has shown since the beginning of the year, students have been asking why SD#308 purchased PowerSchool as a replacement to the […]